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Frequently Asked Questions About JOP
I'm an ASCO member and my subscription to JOP has expired. How can I get
access?
You may need to renew your ASCO membership. To pay your membership dues, please visit www.asco.org or contact ASCO Member Services:
American Society of Clinical Oncology
Member Services
E-mail: membermail{at}asco.org
Phone: 703-299-0158 or 888-282-2552
Fax: 703-299-0255
2318 Mill Road, Suite 800
Alexandria, VA 22314
I'm not an ASCO member and my paid subscription to JOP has expired. How can I
renew?
Please contact JOP Customer Service:
JOP Customer Service
E-mail: jopservice{at}asco.org
Phone: 888-273-3508 or 703-519-1430
Fax: 703-518-8155
2318 Mill Road, Suite 800
Alexandria, VA 22314
Hours: 8:30 a.m.-5:30 p.m. ET Monday-Friday
I need to update my mailing or e-mail address.
ASCO members: Changes can be made online at www.asco.org or send
address changes to membermail{at}asco.org
Nonmember subscribers: Please send address changes to jopservice{at}asco.org
I am missing a print issue of JOP.
JOP will replace up to three missing or damaged issues per year if your claim is received within 3 months of mail date. Issues
claimed beyond the 3-month limit must be prepaid at the single-copy price. To claim a missing print issue within the claims
limit, please contact jopservice{at}asco.org
I have a question about a manuscript.
Please contact the JOP Editorial office for all editorial correspondence and manuscript inquiries:
JOP Editorial Office
E-mail: jopsubmissions{at}asco.org
Phone: 703-797-1900
Fax: 703-684-8720
2318 Mill Road, Suite 800
Alexandria, VA 22314
I am interested in other ASCO publications.
To view ASCO's publication catalog, please visit www.asco.org.
I am interested in patient information and communication.
Please visit ASCO's patient information site: Cancer.Net (www.cancer.net), or contact them at:
Cancer.Net
E-mail: contactus{at}cancer.net
Phone: 703-519-2832
Fax: 703-299-1044
American Society of Clinical Oncology
2318 Mill Road, Suite 800
Alexandria, VA 22314
I have a permission or reprint request.
Correspondence regarding permission to reprint all or part of any article published in JOP should be addressed to permissions@asco.org . For all JOP permissions requests, download the permissions request form. After
completing the form, please either fax it to 703-518-8155, or e-mail it to permissions@asco.org.
Reprints may be ordered from:
The Walchli Tauber Group, Inc.
E-mail: wt-group{at}wt-group.com
Phone: 443-512-8899
Fax: 443-512-8909
2225 Old Emmorton Road, Suite 201
Bel Air, MD 21015
Technical Help
Why don't you have the current issue online?
We publish new online issues on the same schedule as the
print edition. If you know that a new issue of the print journal has been published but don't see that issue appearing on the
site, you may be experiencing a caching problem. Please read Does it seem as if our home page and current issue never change?
for
more information.
Why are some author names misspelled?
In some cases, author names containing accents and other diacritics and special characters are displayed incorrectly in the
author index and table of contents. In these cases, the accented letters usually are dropped. Because these changes affect
indexing of author names, you should avoid searching author names containing special characters until this problem is
corrected.
Why are the figures in articles so small? I can't read them.
The small pictures in the text of articles are called "thumbnails." They are supposed to be small enough to load quickly and
large enough to get the general idea of what it is. (See the related question below.)
Do I need any additional software to view expanded thumbnails?
JOP Online supports a two-step expansion of thumbnail images. Clicking on a thumbnail displays a larger version of a
figure as well as the complete text of the figure's caption. You don't need any additional software to view this medium-size
image. See Viewing Figures for more details.
When I click on a medium-sized image to expand it, why do I get a HUGE picture
that covers my whole screen?
This reflects a problem in the setup of your image viewer. Please see Help
with High-Resolution Image Viewing.
Why do you store large images rather than scaling them to the size of a screen
so we don't have to resize them when viewing them?
We considered reducing image sizes, but we found that we were unable to maintain sufficient quality in smaller images.
How can I export reference data to a citation manager?
See the instructions in JOP Online Features.
Why don't articles print very well?
Internet browsers are fairly capable image viewers, but not very capable image printers. However, we have available
high-quality PDF versions of articles. See Help with Printing for more details.
Why do you use all those tiny images in the text?
The tiny images are the only way for us currently to represent symbols that are not available in the standard HTML
ISO-Latin-1 character set.
However, HTML standards are being developed which will allow us to represent at least some of these symbols without the use
of inline images. As reliable browsers which support those standards become available, we'll use fewer inline images for
symbols and special characters.
Why are these torn piece of paper or question mark icons showing up all over the
article?
This could have two causes: either you have Auto Load Images turned off, or you have encountered an image which didn't get
processed.
If you have enabled Auto Load Images and the image still doesn't display, please send us feedback
and we'll investigate the problem.
Why can't I get searching to work?
If you are having trouble, please take a look at our Help with Searching page.
